It’s easy to upgrade tariffs but hard to downgrade them! China Mobile’s 8-yuan phone number protection package is accused of setting restrictions at all levels and will not be processed if you don’t complain.

On July 9, according to domestic media reports, in addition to difficulty in downgrading tariffs, China Mobile also has problems such as layers of restrictions on the 8-yuan "number guarantee" package, and no processing if no complaints are made. According to the relevant personnel of 10086, the current 8 yuan "number protection" package can be processed normally, but it needs to be called back by a dedicated person within 48 hours after registration. The 8-yuan package is the lowest-priced package in China Mobile's 4G Feixiang series. The monthly rent only costs 8 yuan, and you can choose 30 minutes of domestic calls or data. It is also jokingly called the "guaranteed number" package by users. fenye In 2018, China Mobile removed the 8-yuan package from the shelves, but later re-listed it due to interviews. Currently, there is no 8 yuan tier in the recommended package of China Mobile APP. Users need to call 10086 or offline business hall to apply.

In addition to the packages recommended by the APP, when applying for the 8 yuan "guaranteed number" package, a large number of users reported that they encountered layers of restrictions and had to complain before being processed.

The complaining user said that he wanted to change the original package to an 8-yuan 4G Flying Card, but after calling 10086, he was told that "the 8-yuan package has been discontinued", and the offline business hall also said that it could not handle it.

China Mobile customer service staff said that the current 8 yuan 4G Feixiang card can be processed normally, but it needs to be called back by a dedicated person within 48 hours after registration. Whether offline processing is required depends on the user's personal account.

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