The recharge on Eureka Exchange has not been received.

When the E-Exchange recharge does not arrive, you need to check whether the recharge address is correct, check the network status, and contact customer service to provide recharge information. Other possible reasons include excessive recharge, address being blacklisted, and system upgrade. Before recharging, you should verify official channels, use a stable network, keep transaction records, and contact customer service in a timely manner to solve problems.

What should I do if the deposit on Eureka Exchange has not arrived?

When you encounter a situation where the funds have not arrived when you recharge on the Eureka Exchange, you can take the following steps to solve the problem:

1. Check whether the recharge address is correct

Confirm that the recharge address you used when transferring funds is the same as The addresses provided by Ouyi are exactly the same, including upper and lower case. Any mistakes may result in loss of funds.

2. Check the network status

If the network is congested or unstable, it may cause transaction delays. Wait for a while and then check whether the funds have arrived.

3. Contact customer service

If the above steps cannot solve the problem, please contact Ouyi customer service in time. Provide the following information:

• Recharge time and amount
• Recharge currency and recharge address
• Transaction hash (can be obtained in the blockchain browser)

4. Waiting for processing

European customer service receipt After receiving your request, it will be manually reviewed and processed. Processing time may vary depending on transaction circumstances.

5. Other possible reasons

In addition to the above reasons, recharge delays may also be caused by the following factors:

• Excessive recharge amount: For large recharges, Oyi may conduct additional security audits.
• Address Blacklisted: If a recharge address is marked as suspicious or associated with fraudulent activity, OUYI may freeze the funds.
• System upgrade: European exchange occasionally performs system upgrades, and the recharge function may be affected at this time.

Tips:

• Before recharging, please make sure you have verified the official website and application of OUYI.
• Use a secure and stable network to recharge.
• Keep all deposit records and transaction hashes.
• Contact customer service promptly to resolve any issues to avoid loss of funds.

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