Unable to log in to Eureka Exchange

Reasons for being unable to log in to OEX include: unstable network connection, server maintenance, browser issues, incorrect login credentials, undisabled security settings, outdated equipment, malware infection, regional restrictions, etc. If the above reasons have been eliminated, please contact the EEX Support Center for assistance.

Can’t log in to EuroExchange

Question: Why can’t I log in to EuroExchange?

Answer:

There may be many reasons why you cannot log in to Eureka Exchange. Some common reasons are listed below:

Check the network connection:

• Make sure your device is connected to a stable Internet network.
• Try using a different network connection (for example, switch to Wi-Fi or mobile data).

Check Server Status:

• Visit the Ethereum exchange official website or social media pages to find out if there are any planned maintenance or outages.
• Server overload or during maintenance may cause login issues.

Check your browser:

• Try using a different browser (e.g. Chrome, Firefox or Safari) to see if you can log in successfully.
• Clear your browser’s cache and cookies.

Check login credentials:

• Make sure you have entered the correct email address or mobile number.
• Check if your password is correct.
• If you have forgotten your password, use the "Forgot Password" option to reset it.

Check your security settings:

• Make sure you have disabled any additional security measures such as two-factor authentication (2FA).
• If enabling 2FA, make sure you have the required device to receive the verification code.

Other possible factors:

• Your device may be out of date or unable to meet the technical requirements of Eureka Exchange.
• Your device may be infected with malware or virus.
• Access to Eureka Exchange may be blocked in your country/region.

If you have tried the above suggestions and are still unable to log in, please submit a ticket through the Ethereum Exchange's Support Center.

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