Baseus voluntarily recalls more than 350,000 mobile power supplies: the material has overheating defects and will be replaced with new products free of charge

On July 5, according to feedback from netizens, domestic accessories manufacturer Baseus sent a text message to users today stating that it would recall the magnetic 6000mAh mobile power supply. It is understood that Baseus will replace the product with a higher price for free, or return the product for a refund. Users who hold related models of products can search the "Basic After-Sales" applet on WeChat to enter "Participate in the Recall" for details.

After inquiry, Baseus took the initiative to report the recall plan to the Shenzhen Municipal Administration for Market Regulation last month, announcing the recall of some Baseus brand PPCXM06 manufactured from March 2022 to July 2023 model number and PPCXW06 model power bank.

The maximum output power of the recalled product is 20W, the capacity is 6000mAh, the production batch SN number ends in 01 (printed on the side of the product), and the quantities involved are 154460 units (PPCXM06 model), 200418 Taiwan (PPCXW06 model).

Recall Announcement

Basic Technology Co., Ltd. ("Basic" for short) announced that due to some raw material problems, a very small number of Baseus mobile power products have overheating defects. In long-term use or extreme scenarios, overheating is likely to occur, resulting in a risk of combustion.

Affected products:

Basus mobile power products, the model and serial number are as follows:

[serial number list]

Measures:

Basic will provide consumers with the following two options free of charge :

1. Replace with a brand new mobile power supply product that is not less than the original product value and meets the national mandatory standards
2. Return and refund

Eliminate safety hazards:

Basic is committed to eliminating the risks of the above products Potential safety hazards to ensure consumer safety. Affected consumers are asked to stop using the product immediately and contact Baseus customer service for processing.

Contact information:

Customer service phone: 400-886-0666
Customer service email: service@bester.com

Users can log in to the official website of Shenzhen Bester Technology Co., Ltd. (Homepage - Service and Help - After-sales Service —Recall Announcement), or follow the WeChat mini program ([Basis After-Sales] Home Page—Participate in the Recall) to check whether the product you hold is within the affected range and to learn more about the specific situation.

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