Alibaba Cloud's optical cable broke, causing downtime on many platforms including Station B, Xiaohongshu, Love and Deep Space, etc.

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2. Xiaohongshu content cannot be refreshed.

3. Alibaba Cloud announced:

   • At 10:04 on July 2, 2024, Alibaba Cloud monitoring discovered that network access in Availability Zone N in the Shanghai region was abnormal.
   • 10:35 Alibaba Cloud engineers completed network traffic switching and network access in Shanghai Availability Zone N began to be restored.
   • 10:42 After processing, the affected product services have been restored.

     

     1. The customer service interface of Station B shows that some functions of Station B are out of order and are being repaired urgently. Please try again later.
4. Alibaba Cloud pre-sales customer service said that at 10:04 Alibaba Cloud monitoring found abnormal network access in Availability Zone N in the Shanghai area. After emergency treatment by Alibaba Cloud engineers, network traffic switching was completed at 10:35, and the abnormal access problem was restored at 10:42.
5. Regarding compensation issues for issues such as "crashes" and "downtime", the after-sales customer service stated that they will assist in solving the problems after users provide feedback to Alibaba Cloud. When it comes to compensation issues, we will deal with them after receiving feedback, so users don’t have to worry.
6. Alibaba Cloud has had similar problems before. According to multiple media reports, on November 12 last year, network problems occurred in multiple related services of Alibaba Cloud, including Alibaba Cloud Disk, Tmall Genie, Alibaba Cloud Server Product Console, Taobao Messaging System, Ele.me, Quark, etc. Alibaba Cloud responded that cloud product console access and API calls were abnormal. Engineers restarted component services and restored access to console services in most regions.

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