Consumer complaint: Airway luggage cannot be used due to quality issues and merchants refuse to return it

According to Sina’s Black Cat complaint platform, a consumer recently purchased an Airway suitcase priced at 3,049 yuan through Taobao, but could not use it due to product quality issues.

The consumer contacted the merchant, and the merchant admitted that the product it sold was defective in design, but refused to return it. He contacted Taobao customer service, but Taobao refused to handle it.

It is worth mentioning that the consumer filed a complaint on May 10. As of press time, more than a month has passed and the brand, Airway, has still not responded to or handled the consumer complaint.

Public information shows that Airwheel electric luggage is manufactured by Jiangsu Changzhou Airwheel Intelligent Technology Co., Ltd. The company was established in 2013. In addition to luggage, it also produces smart mopeds, balance bikes, electric scooters and smart helmets, etc. product.

In 2020, there were media reports that my company spent 2,300 yuan to purchase an Airway SE3 electric suitcase. As a result, at Fengyi Airport in Dali, Yunnan, because the battery capacity of the electric suitcase exceeded 160Wh, the battery had to be removed. Throw it away and get on the plane with a suitcase weighing thirty or forty pounds.

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