How to add clerk notification in ICBC Merchant Home Operation Guide

If you are * logging in, please click the "* Login" button, enter the user name (sent to the merchant's registered email or reserved mobile phone), the merchant's reserved mobile phone number or email to get the SMS verification code in real time, and set the login password before logging in .

Mobile APP "Merchant Home" login

##Web version "Merchant Home" login

Payment methods and operation procedures Customers use their mobile phones to scan the merchant’s QR code

ü Customers log in to “ICBC e-Life” on their mobile phones Or "ICBC e-Link" and open "Scan".

ü The customer scans the merchant's QR code, enters the transaction amount as prompted, selects whether to use installment electronic coupons, (subsequent realization), coupons (subsequent realization) and points before confirming and submitting the order.

ü The customer selects the payment card, clicks "Pay Now" and enters the six-digit "One-Click Payment" password.

ü The customer’s mobile phone prompts that the transaction is successful. The merchant's mobile phone receives the transaction success message, and the transaction information can be viewed in the "Payment Management" - "Payment Result Query" of the merchant's home.

"Merchant QR code" payment process (customer operation)

"Merchant QR code" scanning operation guide (customer operation)

scanning

(4) Returns

Merchants can complete returns through the "Merchant Home" PC, mobile phone or POS.

(1) Merchants use the "Merchant Home" PC-side return function

ü Customers submit return applications in "ICBC e-Life" or "Integrated e-Link". Merchants can receive return application information in "System Messages".

ü The merchant clicks "Pending Customer Return Application" in "Return Management" in "Merchant Home" to display the order number, order time, return amount and other information for applying for return in a list.

ü The merchant selects the return transaction and clicks the "Process" button to display the order details, including discounts, points consumption, reason for return, customer contact information, etc.

ü The merchant can click "Agree", enter the "Return Password" and then "Confirm Return" to complete the return; or click "Reject", enter the "Return Password" and then "Confirm Rejection" of the return application. .

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