Samsung's 'right to repair' controversy is getting more intense: it collects customer privacy data and requires repair shops to 'report'

According to news on May 24, Samsung’s “right to repair” incident has intensified. In addition to the repair team iFixit announcing that it will terminate cooperation with it on June 17, the latest disclosure documents show that Samsung forces independent repair shops to provide personal information of machine owners. When encountering the use of third parties, Not only are the machines with accessory parts refused to be repaired, they are also required to "report" to Samsung.

Technology media 404 Media disclosed a copy of the contract between Samsung and independent service providers, which stipulates that independent service providers need to send customer information to Samsung, including name, address, phone number, Mobile serial number and IMEI, customer complaints and all repair details. The screenshot is attached as follows: Another detail in the contract is that if the mobile phone sent by the customer for repair has used third-party parts, the independent service provider is required to refuse the repair and needs to report to Samsung " Whistleblower". Samsung did not respond to 404 Media’s request for comment. Technology media The Verge has been in contact with Samsung over the past two hours. Samsung has not confirmed or denied the report. Related reading: "Parts Are Expensive and Hard to Repair: iFixit Announces Termination of "Partnership" with Samsung on June 17 ”》

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