Balto

What is Balto?

Balto is the Real-Time Guidance Platform for Contact Centers powered by AI. It helps agents say the right thing on every call by providing real-time coaching, notetaking, and integrations within the CCaaS system.

How to use Balto?

To utilize Balto, agents and managers can access real-time guidance, coaching, and analytics directly on their screens. Set up alerts, score calls, and automate after-call work seamlessly through the platform.

Balto's Core Features

Real-Time Coaching

Automated Notetaking

Dynamic Prompts for Agents

Live Chat for Immediate Guidance

Integration with CCaaS Systems

Balto's Use Cases

Guide agents with real-time prompts and notifications

Enable managers to monitor, coach, and analyze>

Support Quality Assurance with real-time scoring and trend analysis

Balto Support Email & Customer service contact & Refund contact etc.

Here is the Balto support email for customer service: [email protected] . More Contact, visit the contact us page(https://www.balto.ai/contact/)